Refund policy

Refund Policy

We want you to be happy with your purchase, but please read our refund policy carefully before ordering.

Defective Products
If you receive a product that is defective (damaged, faulty, or not as described due to a manufacturing or shipping error), you are eligible for a refund or replacement. To request one, contact us at soothepupsupport@gmail.com within 10 days of delivery with:

• Your order number
• A photo or video showing the defect
• A brief description of the issue

Once reviewed and approved, we will offer a full refund or a replacement item, at our discretion.

No Refunds for Any Other Reason
We do not offer refunds, returns, or exchanges for any reason other than a confirmed product defect. This includes, but is not limited to:

• Change of mind
• Incorrect size chosen by the customer
• Delayed delivery
• Buyer's remorse
• Any other reason not related to a manufacturing or shipping defect

All sales are final except in cases of verified product defects as outlined above.

How to Request a Refund
Email soothepupsupport@gmail.com with your order number and evidence of the defect within 10 days of receiving your order. Requests submitted after this window, or without sufficient evidence, will not be eligible.